At Lahore Toy Box, we want our customers to receive soft toys in the best condition. If you receive a damaged, defective, or wrong item, you can request an exchange or return.

Return / Exchange Accepted If:

The item is damaged during delivery.
The wrong product is delivered.
The product has a manufacturing defect.
The customer reports the issue within 24 hours of delivery.
The item is unused, unwashed, and in original condition with packaging.

Return / Exchange Not Accepted If:

The soft toy has been used, washed, damaged, or stained by the customer.
The customer changes their mind after receiving the order.
The product packaging is removed or damaged.
The item was bought on clearance, sale, or special discount unless it is defective.
The color difference is minor due to lighting, photography, or screen display.

Return Process:

Customers must share order number, product photos, and unboxing video/photo proof within 24 hours of delivery. After verification, Lahore Toy Box may offer exchange, replacement, store credit, or refund depending on the case.

Whatsapp us on the contact given in the footer section. You can ask for any relevent query to Stuff Toys.

When there is any discount on the toys, it will be mentioned on the website products.

Contact details including your name, address, shipping address, phone number, and email address.

We have a facility for an online EasyPaisa account for payment. Most preferably, we are also providing cash on delivery.